Efektivitas Penerapan e-health di Puskesmas Benowo Kecamatan Pakal Kota Surabaya

Public service is a service involves a very broad aspect of life.Governmnent as a service provider for tge community is demanded to provideproffesional, fast and accurate service by prioritizing the quality of governmentapparatus services that are demanded to be more optimal and able to answerthe increasingly high needs of the community, both in terms of service quality,facilities and high responsibilities. Public services are basically related tho therelationship between government and society. The mayor of Surabaya based onSurabaya City Regulation number 4 of 2014 concerning the implementation ofpublic services, applies the management of building permit (IMB) using an egovernmentbasedoneservicesystem.Thetypeofresearchisdescriptivewithaqualitativeapproach.Inthisresearch,theresearcherusedpurposivesamplingtechnique.Analysis of the quality of e-government based IMB licensing at theUPTSA office in Surabaya in this study used 5 dimensions of service qualityand 5 dimensions of e-government system, namely : transparency,accountability, condittionality, participation, equality of rights, networkreadiness, management efficiency, services online, CIO government, and cybersecurity. The work measurement results of the public service unit at theSurabaya One Stop Integrated Service Unit (UPTSA) by using 5 dimensions ofservice quality and 5 e-government criteria can be declared effective andprovide an objective and transparent assesment and overall unit IMB licesingservices, of the 10 dimensions assessed, there are 7 dimensions that areconsidered to have maximum value, which means the performance of UPTSAin Surabaya has met the standards that have been determined. Thesedimensions include : a) Tranparent, b) Accountability, c) Conditional, d)Participatory, e) Network readiness, f) Goverment CIO’s, g) Cyber Security,. Of the 10 dimensions assessed there are 3 components that need to get overall improvement, namely : a) Similar Rights and Obligations, b) ManagementEfficiency, c) Online Services. In particular the fasilities and infrastructure forpeople with disabilities in UPTSA Surabaya City are not yet available.
Keywords : IMB Licensing Quality, E-Government